Flexible, scalable telephony

Microsoft Teams Direct Routing

While 90% of UK businesses use Microsoft Teams, many don’t realise there’s a more cost-effective alternative to Microsoft calling plans. Dial up the Teams experience for your customers by using SIP trunks to route calls via our hyperfast, resilient network.

Why choose ELEVATE® WHOLESALE for Microsoft Teams Direct Routing?

Hyperfast internet to support calls, chats and collaboration, wherever your customers are working from.

Direct Routing lets customers make and receive Teams calls at a much lower cost than the calling plans provided by Microsoft itself. We provide Microsoft Teams Direct Routing using SIP trunks, so you can quickly scale customers' lines alongside their business growth, while supporting migration to VoIP infrastructure ahead of the PSTN switch off.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

500 minutes to UK landline numbers
500 minutes to UK mobile numbers
Free mobile, desktop, and web apps
1 inclusive number per user
Call forwarding
Time of day routing
On-hold music
Text-to-speech

Hunt groups
Call conferencing
Call parking
Presence settings
SMS to up to 25 recipients
Multi-factor authentication
Range of hardware options

Looking for more? We offer Enterprise-grade Unified Comms.
‍Find out more about UCaaS.

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

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Big customer benefits

Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.

Simplified infrastructure

With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.

Increased productivity

Customers can easily manage employee internet use, applying controls and monitoring site access.

Complete control

The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.

Reduced risk

With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.

Customers to
keep in mind

Microsoft Teams is the preferred voice, video and messaging platform of business. And our ultra-reliable network is the UK’s fastest. A match made in heaven for every user – especially if they want to spend less.

The cash-conscious

Microsoft Teams is a wonderful business enabler, but their calling plans aren’t exactly cheap. These customers recognise the value of running their calls on a more efficient, cost-effective package.

The keep-connected

Carrier grade, resilient infrastructure and full international availability reassures users who don’t like getting cut-off mid sentence. Which, let’s face it, is everyone.

The well-supported

Why rely on another network when you already have the best? Help customers streamline providers, backed with our comprehensive, trusted SLAs and UK based support.

What makes our Direct Routing different?

Joining the Elevate® Wholesale community enables you to make customers’ essential voice communications faster, easier and more affordable. Here’s what we can do for Microsoft Teams users.

Centralised comms

Give businesses an efficiency boost. Enable employees to make and receive voice calls from Microsoft Teams through one application with no need to ‘click out’ to make calls.

Less cost

Let users enjoy Microsoft’s service, without the price tag. There’s no CapEx, line rental or ongoing maintenance costs, and migration is fast, simple and safe.

More features

Cloud-hosted telephony means more advanced features and functionality. Maintain PBX call flows and groups with intelligent call routing, integrated call recording, international numbering, NGN Termination, and more.

Resilient and compliant

Enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure. Optional integration with our Atmos compliance suite provinces Teams users with MIFID and PCI compliant call recording and analytics.

Anatomy of a Preconnect®

Hyperfast connectivity with symmetrical speeds up to 10Gbps
Delivered via fibre with wireless resiliency and 100% uptime available
Fibre is pre-installed in the riser(s), with a distribution point per floor or suite
A master wayleave agreement that encompasses the entire asset
A private internet connection for landlord or building management use
A WiFi access point for communal access or extended coverage
A dedicated connection concierge to help your customers get the most out of Preconnect®

Join us

If you’re interested in joining the Elevate® Wholesale community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.

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