Up, up and away with downtime

AlwaysON

When 99.99% isn’t enough. AlwaysOn offers 100% uptime and absolutely zero downtime, guaranteed. An ultra resilient fibre connection that automatically switches to an ultra resilient point to point rooftop wireless connection in seconds, in the unlikely event the fibre connection fails. Protect mission-critical customer operations automatically. Ultimate peace of mind. Always.

Why ELEVATE® WHOLESALE for AlwaysOn?

We’re not just the UK’s fastest business internet provider*. We deliver diverse fibre and point to point rooftop wireless networks. Secure connections, come whatever.

Speed is nothing without resilience. We’ve built our award-winning network from the ground up. Our engineers know every inch back-to-front and our account managers make it their business to anticipate and address your every need. No one’s perfect, of course. That’s why our built-in failsafes ensure the things we can’t control don’t impact end users. No rogue digger will stop your customers enjoying hyperfast business internet on our watch.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

A full range of protection

Resilience comes in different forms, depending on the location of your customer. We offer the channel three diverse options for DIA – backed by full fibre and point to point rooftop wireless across our six HyperCities, and strategic national partnerships covering the rest of the UK.

Fully diverse

Maximum resilience with both a dedicated fibre and wireless connection.

  • Installed in as little as 20 days
  • 100% uptime 
  • 1Gbps, 10Gbps and 100Gbps bearers
  • Installed by our own engineers
  • End to end networks in our HyperCities
  • Unbeatable pricing

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Carrier diverse

A guaranteed switch to another provider in the event of an outage.

  • Installed in 60-90 days
  • 100% uptime 
  • 1Gbps, 10Gbps and 100Gbps bearers
  • Installed by our own engineers
  • Unbeatable pricing

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Protected

Broadband on hand for minimum level disaster recovery.

  • Installed in 20 days
  • 100% uptime 
  • 4 hour break fix
  • 1Gbps, 10Gbps and 100Gbps bearers
  • Installed by our own engineers
  • End to end networks in our HyperCities
  • Unbeatable pricing

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Tagline

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

What makes our AlwaysON different?

Britain’s businesses are increasingly dependent on the internet for every aspect of their operations. AlwaysOn is the ideal solution when customers simply can’t afford a minute of downtime.

Simplified infrastructure

With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.

Increased productivity

Customers can easily manage employee internet use, applying controls and monitoring site access.

Complete control

The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.

Reduced risk

With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.

Hypercity

Customers to
keep in mind

DIA offers 99.99% connectivity. More than enough for most. But what about that other 8 hours and 40 minutes a year? Or when some third-party cuts the line? Some customers just want an SLA that allows zero wiggle room for failure. Give it to them.

The mission-critical

Organisations for whom network resilience is non-negotiable. They simply can’t afford to let themselves, or the people they serve, down.

The make-sure

When diversity of connectivity is worth it, just in case. Doesn’t really matter what it's for – these customers aren’t going to take any chances.

The once-bitten

It just happened. And it did not go down well. These businesses are on an urgent quest for a network they can trust to never drop the ball.

What makes our AlwaysON different?

Britain’s businesses are increasingly dependent on the internet for every aspect of their operations. AlwaysOn is the ideal solution when customers simply can’t afford a minute of downtime.

No one knows their network better

Our service was designed from day one for resilience and hyperfast connectivity and is supported by 200 specialists and counting across the UK. Partner with us for a single-minded commitment to reliability.

Diverse and dependable

We provide a full range of options to cater to every imperative (and budget). From maximum resilience with wireless and fibre connections to automatic carrier switchovers and handy backup broadband.

The fastest way to be secure

Yes, we know AlwaysOn is about guaranteeing uptime. But it doesn’t hurt that your customers will also be enjoying the fastest business speeds going in the UK.

A resilient business opportunity

It’s not just technology that makes us a robust choice. Our partners sell with confidence because we’re ‘always on’ behind the scenes too, peer-to-peer, supporting you with insight, advice and new ways to grow.

Anatomy of a Preconnect®

  • Hyperfast connectivity with symmetrical speeds up to 10Gbps
  • Delivered via fibre with wireless resiliency and 100% uptime available
  • Fibre is pre-installed in the riser(s), with a distribution point per floor or suite
  • A master wayleave agreement that encompasses the entire asset
  • A private internet connection for landlord or building management use
  • A WiFi access point for communal access or extended coverage
  • A dedicated connection concierge to help your customers get the most out of Preconnect®
“They bring something different, they not only have their fast deployment of the wireless final mile, but they also have a rapid roll out of their PureFibre network.”
Alex Morris
Managing Director, Metrotech

Join us

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0330 191 3452

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