CUSTOMER STORIES
All Kitt-ed out with fibre and rooftop wireless DIA
Kitt provides bespoke, inspiring workspaces for businesses looking to tailor their space to their people, brand and culture.
Kitt provides bespoke, inspiring workspaces for businesses looking to tailor their space to their people, brand and culture.
Paul Wixon
Head of IT
With a dedicated team of Technical and IT Specialists sourcing and managing tech set up for their clients, Kitt needed an ISP that could respond quickly and effectively to minimise potential location based access issues while providing a stellar service. In particular, Kitt needed:
Fast installation: speed of delivery is an important factor in providing the experience Kitt’s clients expect.
Flexibility: diverse access options so that tenants benefit from security, reliability and scalability of DIA, even if fibre access is an issue.
Pricing: a business ready solution that wouldn’t break the bank.
We provide a number of Kitt’s sites with fibre DIA, rooftop point to point wireless DIA, or a combination of both when a 100% uptime SLA is needed.
We deliver DIA (aka leased lines) in as little as 10 days across our fibre and wireless networks. Both access options provide speeds up to 10Gbps and a guaranteed uptime SLA. The solution is managed and monitored 24/7 by our team of experts, no matter the access option chosen.
As the UK’s fastest business internet provider*, we can provide Kitt with total reassurance that their clients won’t get better elsewhere. But we also pride ourselves on our personalised service.
Our in-house service delivery and engineering teams mean we can complete new installations quickly. And with a dedicated Account Manager, Kitt always has a known, responsive, invested human at the end of the phone. Hugely important when delivering against their own SLAs.
Our owned network is another bonus in that regard. We’ve built it from the ground up so that, from laying cables to installing routers, we own, manage and maintain the infrastructure; meaning complete control over monitoring and fixes.
“We’re really pleased with our continuing partnership with Elevate. It’s very refreshing to work with an ISP that has the same dedication to service levels as we do. In our world, the client experience is critical and it’s invaluable to know we won’t be let down by the company that’s bringing the connectivity.”
Paul Wixon, Head of IT, Kitt Offices
Kitt can now offer customers guaranteed uptime to even the most demanding SLAs, fast installation when tenants want to get moved in quickly, and a choice of access options depending on what’s best for each customer’s site and spec.
Because we’re not reliant on other providers or infrastructure, we’ve also been able to offer flexible terms across sites, so that Kitt can work closely to the needs of their tenants.
Staying connected
We continue to work with the team at Kitt to connect new sites as they’re won, and we’re proud to be an ISP of choice for an organisation that has such high standards; it’s great validation for the solutions and the support that we offer.