CUSTOMER STORIES

Runaway success at Runway East’s Birmingham site

Runway East has a collection of 10 co-working spaces across the UK. Since 2014, they’ve offered exciting, customisable work spaces as part of their mission to ‘destroy boring offices’. And in order to deliver the ultimate experience to their members, connectivity must be seamlessly always-on across each and every space.

“The managed service from Elevate® benefits us by initially setting up access for our members, and then on top of that, them having the technical ability to resolve any issues. It just takes everything away from Runway and puts it onto people who know what they’re doing.”

Ben Taylor-Cohen

General Manager

The challenge

Runway East was finding a few issues with their existing supplier, and with a commitment to giving clients ‘team bliss (all day, every day)’, connectivity just wasn’t up to scratch. Namely, Runway East were struggling with: 

Service woes: Runway East’s incumbent supplier wasn’t supporting the needs and requirements of members.

Periodic drop offs: Patchy connectivity and WiFi performance issues across their sites.

‍The age old ticket challenge: Service tickets were not being resolved in a timely manner.

The solution

We set Runway East up with fast, dedicated connectivity and a backup solution to ensure true resilience and service through an AlwaysOn, 100% uptime guarantee. We also provide some specific tenants with bespoke dedicated connectivity and network configurations.

We provide a fully managed WiFI & LAN solution across the site, using Juniper MIST Enterprise hardware and licence subscriptions. 

Juniper MIST is a really exciting AI-led development that we’re very proud to be an elite partner for. It uses a combination of AI, machine learning, and data science techniques to optimise user experience and simplify operations across wireless access, wired access, SD-WAN, WAN Edge, data centre, and security domains.

The outcome

Thanks to both humans and AI, Runway East can now be sure of the stability and resilience of all of their sites. 24/7 monitoring and support from our own in-house network engineering team means any faults are fixed rapidly. And Juniper MIST constantly monitors and interrogates the network to find and give a precise location for those faults, often identifying them even before they’re known.

We’ve hugely improved the day-to-day experience of Runway Easy tenants, eliminated ticketing stress, and in turn helped to maintain the excellent reputation of the brand and its facilities.