“We get amazing service from our fibre, but it’s important for us that we have that backup with a radio wireless product. I’ve not had a circumstance where Elevate has not been able to deliver.”

Gareth Shenton

Operations Director

The challenge

A consistent internet service was hugely important, largely because it matters so much to Shenton Group's clients. In terms of downtime, every second matters; with clients from digital creatives to banking institutions sharing huge media files and managing transactions from Shenton Group’s office locations. 

WiFi that just works: for the shared office spaces we supply, fast, no-nonsense WiFi connection is critical to give clients the ‘plug and play’ experience.

A personal touch: proactive and reactive account management and support, at the end of the phone.

Commercial considerations: flexible pricing and billing that would fit with Shenton Group’s commitment to keeping costs in control for clients.

The solution

We provided connectivity and Managed LAN and WiFi across all Shenton Group’s shared office spaces. Our in-house network engineering expertise gives us the ability to completely customise LAN and WiFi solutions to each customer.

Because we manage the LAN and WiFi on behalf of Shenton Group, it also frees up internal resource to concentrate on the business. And we’ve built our own network from the ground up, so we can react rapidly if an issue does crop up. From spade in the ground to router installation, we own, manage and maintain the infrastructure, so we have complete control over monitoring and fixes.

The outcome

Thanks to the flexibility of our commercial model, Shenton Group can continue to offer leases that work around their tenants, all while providing the very best local networking and WiFi experience.

Equally importantly, we’re pleased to report Gareth truly values the service and support he receives from Elevate via Shenton Group’s ‘amazing’ dedicated relationship manager, Jordan Warents.

With Shenton Group taking advantage of our AlwaysON offer, we provide a diverse connection across full fibre and rooftop wireless, so the internet connection never goes down.