Secure, reliable and ready to scale

DIA

We deliver DIA (or leased lines!) in as little as 10 days across our full fibre and rooftop point to point wireless networks. Speeds up to 100Gbps, guaranteed uptime, managed and monitored 24/7. Competitively priced and completely scalable. Give your customers the last internet connection they’ll ever need.

Why choose elevate® wholesale for DIA?

The UK’s fastest business internet provider*. Lightning fast delivery in as little as 10 days, highly competitive pricing.

With our own fibre and wireless networks across six HyperCities, we install an average of 89% faster than industry standard. OffNet, we’ve forged strategic carrier relationships to deliver last mile fibre, meaning your margins benefit from our buying power. And your lead times still benefit from our own engineers. When you’re with us, you’ll have your own dedicated Account Manager and our dedicated Partner Service Delivery team will be on hand whenever you need them.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers

  • 500 minutes to UK mobile numbers

  • Free mobile, desktop, and web apps

  • 1 inclusive number per user

  • Call forwarding

  • Time of day routing

  • On-hold music

  • Text-to-speech

  • Hunt groups

  • Call conferencing

  • Call parking

  • Presence settings

  • SMS to up to 25 recipients

  • Multi-factor authentication

  • Range of hardware options

Looking for more? We offer Enterprise-grade Unified Comms.
‍Find out more about UCaaS.

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

Access options

We provide fibre and point to point rooftop wireless connections within our six HyperCities, and have strategic relationships with national carriers to reach elsewhere. OnNet or not, it’s stil our network, meaning you and your customers benefit from proactive monitoring, dedicated support, in-house engineering and industry leading SLAs.

PureFibre

Our own end-to-end ethernet fibre network across our HyperCities.

  • Installed in 20 days
  • Symmetrical speeds
  • 99.99% uptime 
  • 4 hour break fix
  • 1Gbps, 10Gbps and 100Gbps bearers
  • 1 month minimum term
  • Installed by our own engineers
  • End to end networks in our HyperCities
  • Unbeatable pricing
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Rooftop Wireless

Our own point-to-point rooftop wireless network across our HyperCities.

  • Installed in 10 days
  • Symmetrical speeds
  • 99.99% uptime
  • 4 hour break fix
  • 1Gbps and 10Gbps bearers
  • 1 day minimum term
  • Installed by our own engineers
  • True resilience when paired with PureFibre
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Partner Fibre

Nationwide delivery through leading carriers.

  • Installed in 60-90 days
  • Symmetrical speeds
  • 99.99% uptime 
  • 4 hour break fix
  • 1Gbps and 10Gbps bearers
  • 12 month minimum term
  • Installed by other leading carriers


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Big customer benefits

Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.

Simplified infrastructure

With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.

Increased productivity

Customers can easily manage employee internet use, applying controls and monitoring site access.

Complete control

The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.

Reduced risk

With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.

Customers to
keep in mind

The only sensible business internet solution. DIA is the perfect solution for most businesses, with the exception of the smallest of micro-SME. Symmetrical speeds, increased security, unrivalled SLAs and diverse backup options make DIA the only sensible choice when downtime isn’t an option.

The always-on

Customers that rely on real-time and mission-critical applications need a stable, consistent connection to ensure uninterrupted operations.

The security-conscious

A private, exclusive connection guarantees bandwidth and performance, enabling advanced security measures without performance degradation.

The bandwidth-hungry

DIA provides consistent, predictable, low-latency performance in a world of cloud drives, data dependency, SaaS applications and virtual meetings.

The multi-site

For businesses that need reliable, high-speed connections between sites, DIA facilitates seamless collaboration and access to shared resources.

What makes our DIA different?

Our full stack approach means we take total accountability for everything, from installation to in-life service. You can count on us to keep customers connected.

AlwaysOn available

Our network support team works around the clock to keep customers online, and by pairing fibre and wireless, AlwaysOn DIA is available with an 100% uptime SLA guarantee.

Lifetime connections

From industry-leading lead times to lifetime solutions, we’ll connect your customers in as little as 10 days, and a 10Gb bearer gives them the last internet connection they’ll ever need.

Ultimate accountability

We’ve built our own network from the ground up. From spade in the ground to router installation, we own, manage and maintain the infrastructure, so we have complete control over monitoring and fixes.

Full stack support

Our own in-house civil, infrastructure and network engineers create end-to-end control of connections, from order through to activation; and your dedicated Account Manager is always at the end of the phone.

Anatomy of a Preconnect®

  • Hyperfast connectivity with symmetrical speeds up to 10Gbps

  • Delivered via fibre with wireless resiliency and 100% uptime available

  • Fibre is pre-installed in the riser(s), with a distribution point per floor or suite

  • A master wayleave agreement that encompasses the entire asset

  • A private internet connection for landlord or building management use

  • A WiFi access point for communal access or extended coverage

  • A dedicated connection concierge to help your customers get the most out of Preconnect®

“They bring something different, they not only have their fast deployment of the wireless final mile, but they also have a rapid roll out of their PureFibre network.”

Alex Morris

Managing Director, Metrotech

Join us

If you’re interested in joining the Elevate® Wholesale community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.

0330 058 9530

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