dentsu is a global media agency offering digital, customer experience and creative services, with UK offices ranging from 50 to 3,000 people. As the business grew and its capacity and data demands grew with it, dentsu needed a connectivity partner able to keep pace without their people ever noticing the difference.
James Joyce
IT Director, dentsu
dentsu's capacity and demands have increased significantly over the last few years, from cloud engines to data processing, and that growth needed to happen without disruption — people working the way they're used to, with no drop in service. With previous suppliers, getting changes made was often a protracted process, making it harder for dentsu to move at the pace their business needed.
The relationship started in one of Elevate's Preconnect® buildings, where quick onboarding and a pre-agreed wayleave meant dentsu was up and running fast. That early experience built trust — trust that led Elevate to provide services across dentsu's other sites too.
Today, Elevate supports six dentsu sites across the UK — London, Manchester, Stafford, Newcastle and Leeds — spanning offices from 50 people to 3,000. To keep every one of those offices online, Elevate built in wireless backup connectivity: if a primary line ever drops, the wireless solution takes over automatically with minimal downtime, keeping the service reliable and scalable regardless of site size. Rather than raising requests into a queue, dentsu works with a single point of contact at Elevate.
That single point of contact has made requests far easier to manage than with previous suppliers, where getting changes made took longer and required more effort. With connectivity handled, dentsu's team can focus on delivering service and value to their own clients, rather than managing network issues.
"I would wholeheartedly recommend Elevate as a technology provider — the experience we've had over the last few years has really allowed us to focus on delivering that service and value."
James Joyce, IT Director, dentsu
"The one thing I'm most proud of working with dentsu is the continual relationship between both businesses — dentsu trust Elevate as their chosen provider for connectivity."
Lewis Ennew, Senior Account Manager, Elevate
