CUSTOMER STORIEs

Seamless multi-tenant connectivity across a historic market hall

Department creates and cares for design-led coworking spaces across Manchester, Leeds and London. We’ve worked with the team at Department for a long time, and already supply the connectivity for sites like Leeds Dock in Leeds and the ABC Building, XYZ Building and Bonded Warehouse in Manchester. Their new Campfield site is particularly special. Housed in beautiful Victorian market halls, Campfield is a technology and creative ‘mega campus’, spanning over 130,000sq ft. Across three buildings, the campus offers coworking, private offices, production studios, collaborative hubs, event spaces and social venues for tech, media and creative businesses.

"The best way to measure [the service] is the lack of complaints that we see. There's not much coming across our desk where there's an issue, and when there is, we're quite confident Elevate will jump on it quickly and get it resolved."

Scott Gray

Sales Director, Department

The challenge

While some of the businesses that work from Campfield rely on standard communal WiFi, others require tailored solutions. Ensuring consistent coverage throughout the building, including coworking spaces, was critical to member satisfaction.

Honouring the heritage: Housed in a historic building, the solution needed to be sensitive to the architecture.

‍Diverse delivery: We needed to provide reliable, high-speed internet to a diverse community of members with varying needs.

The solution

We provide communal WiFi and tailored packages designed to meet specific tenant requirements. High-speed full fibre, firewall protection and expert installation have all ensured seamless coverage throughout Campfield.

Our Managed Firewall solution offers round-the-clock monitoring and defence against advanced threats, without the need for an in-house team. Combined with our AI-powered Managed WiFi and LAN, faults are detected and fixed in seconds, while costs and resource demands are minimised. As a full-stack provider with in-house engineering and service delivery, we manage the entire process from installation to ongoing maintenance and support.

The outcome

Members enjoy fast, reliable internet from day one, with consistent coverage throughout the workspace. Complaints are minimal, and any issues that arise are quickly resolved. The team at Department benefits from the peace of mind of having a trusted long-term partner and we very much look forward to continuing the good work with them.