CUSTOMER STORIEs

A decade of connectivity across Shiko Group’s high-volume hospitality portfolio

Shiko Group is a hospitality collective with a diverse portfolio of bars, cafes and event spaces across Manchester and Leeds. Venues include the iconic Lawn Club, the brand new, beautifully restored Campfield House and Stables Tavern, a cosy neighbourhood pub housed in the former site of Coronation Street’s Rovers Return. We’ve worked with Shiko for over a decade, providing connectivity across all the group’s venues. For their latest sites in Manchester, Shiko was looking for the same levels of service and consistency they’ve come to expect.

"Everything works off the internet. So it is critical to us that we have a supply that is fast and consistent. We’ve worked with Elevate for a decade now, they provide connectivity throughout all our venues."

Simon Waind

General Manager, Shiko Group

The challenge

For Shiko Group’s high-volume venues, operations depend heavily on stable, high-speed internet. Point of sale, music systems, CCTV, order-at-table services, guest Wi-Fi and even the group’s own social media are dependent on fast, reliable connection.

Critical coverage: Many venues are in areas with poor 4G/5G coverage, making reliable internet even more important.

Essential uptime: Shiko requires consistent, fast connectivity across all sites to keep operations smooth.

The solution

For Shiko Group, we provide dedicated leased line fibre internet with managed WiFi, ensuring both back-of-house operations and guest WiFi run smoothly.

Dedicated leased lines into each of Shiko’s sites ensure bandwidth’s never shared and connectivity never slows down. Shiko’s sites across Manchester and Leeds fall within our Hypercity networks, meaning we can promise symmetrical speeds, 99.99% uptime and a four hour break fix in the unlikely event something does go wrong.

Our managed WiFi solution keeps Shiko’s customers connected and orders coming in. It’s critical to the day to day. Our managed WiFi includes 24/7 monitoring and support from our in-house network engineering team, so any faults are rapidly spotted and fixed, and - because we own the network from the ground up - we take total accountability for its performance.

The outcome

Reliable, high-speed internet that consistently powers smooth operation across Shiko’s back of house and guest experiences. Over the years, we’ve built a strong, positive working relationship - and we’re proud to be a trusted partner that Shiko confidently recommends to other businesses.