CUSTOMER STORIES

Logistics behind the lashes: managed connectivity to support global supply

Tatti Lashes was founded in 2017 by Charlotte Tiplady and Elliot Barton - two lash technicians from Liverpool - and has seen enormous growth in the years since.

“The best thing about working with Elevate is still having the connection to, and being able to speak to, the people that sold you the product. They don’t disappear. They’re still there and you can contact them any time.”

Dan Smith

Operations Director

The challenge

As part of the growth of the business, Tatti Lashes were opening a site in Manchester, the ideal spot for the marketing team to manage social media from. They needed fast, reliable, symmetrical speeds to underpin the livestreams that drive a lot of business. The pick-pack service on site also requires robust WiFi to support distribution. In particular, they were up against:

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Tiny timeframes: Tatti Lashes needed urgent installation of the connectivity supplied. 

Wayleave woes: other providers were dependent on wayleave agreements, which were adding considerable wait time to delivery.

‍No network know-how: without an in-house IT team, Tatti Lashes needed a fully managed solution for total reassurance.

The solution

We provided Tatti Lashes with our full Connectivity-as-a-Service offer, aka CaaS, to cover every aspect of connectivity in just 15 days. CaaS was born of the idea that connectivity is a utility, and like electricity or water, should… just work. All the time.

So we brought together everything a business needs to operate digitally, from connectivity and firewalling, to local and wide-area networking. Priced as a simple monthly service charge based on site size and number of users. No CapEx, just an average 80-90% TCO reduction.

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Everything your business needs to operate digitally. No CapEx. Just 80-90% TCO reduction, and a service you don’t even need to touch.‍

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And it’s all managed by network and security experts at Elevate, so the team at Tatti Lashes can concentrate on core work.

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The outcome

CaaS includes…

Connectivity: A hyperfast primary 1Gbps dedicated internet connection with resilient backup. Plus, if required, Cloud Connect to any single cloud provider.

Security: A managed, on-premise Fortigate firewall, Multisite SD-WAN management, and Juniper AI Enterprise Managed LAN and WiFi.

Hardware: Data cabinet, consumables and installation.

While in talks with Tatti Lashes about the ideal solution, we discussed the cyberthreat landscape, highlighted the importance of security, and were able to convince the team to consider a more holistic solution beyond just the internet connection. Now this leading North West business has the security and scalability to match its ambitions, and we can’t wait to see where they go next.