Sandbox Workspace provides co-working and flexible office facilities across London, offering ‘a scale-up workspace at a scaled-down price tag’. With a proposition like that, Sandbox needs modern, future-proof solutions that are affordable enough that it can maintain its margins and keep clients returning.
Charlie Gallienne-Schmidt
Founder
We’ve provided Sandbox with fibre connectivity in their offices across London for the last two years, but the Southwark site had to be done differently. Sandbox needed fast, reliable connectivity and they needed it quickly. But. There was a complication in the form of fibre access issues in the area. The team at Sandbox needed…
Circuit support: the burden of network management lay heavy on the in-house team, which was unsustainable.
Rapid connection: fast installation was required, but fibre delivery was going to take too long, even if the access issues could be overcome.
Due to the access issues with fibre, we implemented 2Gb rooftop wireless dedicated leased line in less than ten days.
Rooftop wireless uses high-frequency radio waves to provide point-to-point internet connectivity, often over long distances, without the need for physical cables. It requires line-of-sight between two antennas; a base station and another on the rooftop of the customer’s building, which is connected to an indoor router or modem.
Using wireless as an access option allows us to offer the same SLA as fibre: 99.99% uptime, backed by a 4-hour fix, and installation is rapid. Rooftop wireless can also be paired with fibre as a diverse backup, offering a 100% uptime SLA guarantee.
As well as implementing the wireless connection, we were able to offer a commercial model to suit Sandbox, meaning they can continue to offer their customer base ‘scale-up workspaces at a scaled-down price tag’.
We were even able to negotiate directly with another ISP to get two in-contract 1Gb circuits cancelled early. This helped Sandbox out massively, meaning they avoided having to pay for two overlapping contracts.
“In the two years we’ve worked with Elevate, across all of our sites, we’ve never had any downtime. The internet’s always fast, reliable, and it’s been impeccable. Because Elevate has their own engineers, we really trust that their own people are coming in, who know the site really well, and it’s going to get done.”
Charlie Gallienne-Schmidt, Founder at Sandbox Workspace
