As a family-run business based in the north of England, Signal Telecom is dedicated to providing customers with reliable telecoms services, including mobile phones, business broadband, dedicated fibre and Microsoft products. With the (still!) upcoming PSTN switch-off on the way, the Signal team is on a mission to ensure every customer is well prepared and well connected.
In this partner story, Dan Hart, Senior Account Manager talks about how being part an Elevate Wholesale partner has led to faster connectivity, lower bills for their customers, and provided a more streamlined process for their own internal operations team.
Overall, Signal was looking for a partner who could provide solutions to match their commitment to customer satisfaction and operational excellence. And in particular, needed…
Competitive pricing: Delivering high-speed connectivity while keeping costs competitive for customers.
Smooth sailing: Minimising downtime during installations and ensuring a seamless order-to-installation process.
Meaningful marketing: Accessing reliable marketing resources and support to strengthen our customer campaigns.
In the months we’ve been working together, we’ve been able to offer Signal the reliability, speed, and comprehensive support they were looking for. From seamless installations where we handle the setup of our equipment, so Signal can focus on getting customers up and running with minimal downtime. To responsive account management, which Signal have described as ‘a key asset’, providing quotes within 30 minutes, so the team there can get proposals created and sent promptly. To white-label marketing, email templates and campaign materials to enhance customer outreach.
Signal has also found particular value in the Elevate Wholesale Portal. With updates at their fingertips, they can stay easily informed at every step of the order journey to give customers real-time information or quickly address urgent issues.
“Our customers have seen their speeds go up and their bills go down..”
Dan Hart, Senior Account Manager, Signal Telecom
Our partnership with Signal has helped deliver measurable benefits to their business, and to their customers. Customers have experienced faster connectivity speeds and, in many cases, reduced bills - and the team’s enjoyed the service they’ve received from us too.
A streamlined order process, responsive support and real-time updates have made installations easier, and saved a lot of time and effort. And our competitive pricing and standards of service mean Signal recommend our solutions without hesitation, knowing they deliver exceptional value.
We’ll wrap up with a final thought from Dan…
“Elevate Wholesale has become a trusted partner, consistently exceeding our expectations with their reliability, responsiveness, and commitment to helping us serve our customers better. They truly are a breath of fresh air in the industry.”
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