Seamless, secure call management

VoIP

In 2027, BT will close its PSTN network. And with nearly half of businesses unaware it’s even happening, that’s a big opportunity for the channel to help them get ahead. We offer the most cost-effective, easily deployed and hassle-free way to replace voice infrastructure and remove reliance on copper.

Why choose elevate® wholesale for VoIP?

Clear-cut comms without the copper. Video conference, chat and text over the UK’s fastest business internet.

Get customers ready for the big switch off with our UX-friendly mobile and desktop apps, and a range of plug and play IP handsets. Customers can make and receive crystal-clear calls, either from existing numbers or by choosing from thousands of local, non-geographical, and memorable options. An auto-attendant routes calls to specific devices or users, depending on the type of call or time of day. Plus, on-hold music, ring groups, voicemail-to-email and bulk SMS help your customers reach and react to theirs, efficiently and professionally.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers

  • 500 minutes to UK mobile numbers

  • Free mobile, desktop, and web apps

  • 1 inclusive number per user

  • Call forwarding

  • Time of day routing

  • On-hold music

  • Text-to-speech

  • Hunt groups

  • Call conferencing

  • Call parking

  • Presence settings

  • SMS to up to 25 recipients

  • Multi-factor authentication

  • Range of hardware options

Looking for more? We offer Enterprise-grade Unified Comms.
‍Find out more about UCaaS.

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers
  • 500 minutes to UK mobile numbers
  • Free mobile, desktop, and web apps
  • 1 inclusive number per user
  • Call forwarding
  • Time of day routing
  • On-hold music
  • Text-to-speech
  • Hunt groups
  • Call conferencing
  • Call parking
  • Presence settings
  • SMS to up to 25 recipients
  • Multi-factor authentication
  • Range of hardware options
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Big customer benefits

Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.

Simplified infrastructure

With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.

Increased productivity

Customers can easily manage employee internet use, applying controls and monitoring site access.

Complete control

The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.

Reduced risk

With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.

Customers to
keep in mind

VoIP’s about to be vital to just about any business. But regardless of the switch-off, VoIP services create scalability for SMEs, seamless comms for remote workers and a slick experience for service focused sectors.

The experience-obsessed

Call management tools, supported by VoIP, present a professional, seamless appearance across touchpoints.

The scale-ups

Smaller businesses that need a cost-effective solution right now, that will scale with their ambitions.

The remote-workers

From HQ to home office, VoIP facilitates the synchronous and asynchronous comms that remote teams rely on.

What makes our VoIP different?

Expect the best when you join the Elevate® Wholesale community.

No CapEx

A monthly licence fee includes all product features, numbering and 1,000 inclusive minutes to UK numbers.

Unrivalled speed

Telcom is the UK’s fastest business internet, independently verified*. Wave goodbye to buffering and remove the frustrations of laggy remote comms.

True accountability

We’ve built our own network from the ground up. From spade in the ground to router installation, we own, manage and maintain the infrastructure, so we have complete control over monitoring and fixes.

In-house expertise

Our own in-house civil, infrastructure and network engineers create end-to-end control of connections, from order through to activation; and your dedicated AM is always at the end of the phone.

Anatomy of a Preconnect®

  • Hyperfast connectivity with symmetrical speeds up to 10Gbps

  • Delivered via fibre with wireless resiliency and 100% uptime available

  • Fibre is pre-installed in the riser(s), with a distribution point per floor or suite

  • A master wayleave agreement that encompasses the entire asset

  • A private internet connection for landlord or building management use

  • A WiFi access point for communal access or extended coverage

  • A dedicated connection concierge to help your customers get the most out of Preconnect®

"Our customers have seen their speeds go up and their bills go down."

Dan Hart

Senior Account Manager, Signal Telecom

Join us

If you’re interested in joining the Elevate® Wholesale community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.

0330 058 9530

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