Secure, scalable, direct cloud access

Cloud Connect

Connect customers to their preferred cloud and application providers; securely, privately, and directly. Cloud Connect provides a safe, consistent, ultra-low latency network experience, removing capacity and contention issues, and enhancing network performance.

Why choose elevate® wholesale for Cloud Connect?

Lightning fast delivery, highly competitive pricing and full, single-provider accountability across network and Cloud Connect.

If a customer hosts data with any of the leading cloud providers, you can portion off DIA to create an express route, giving them faster access to reliable, uncontended cloud. Let them transfer, store and manage data outside of the unpredictable public internet, through our privately owned and operated fibre network. Customers can connect through a secure and private Ethernet circuit to multiple cloud environments, over a single physical port.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers

  • 500 minutes to UK mobile numbers

  • Free mobile, desktop, and web apps

  • 1 inclusive number per user

  • Call forwarding

  • Time of day routing

  • On-hold music

  • Text-to-speech

  • Hunt groups

  • Call conferencing

  • Call parking

  • Presence settings

  • SMS to up to 25 recipients

  • Multi-factor authentication

  • Range of hardware options

Looking for more? We offer Enterprise-grade Unified Comms.
‍Find out more about UCaaS.

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

Custom Commercials

With a choice of three commercial models, our Cloud Connect is built for flexibility. Connect your customers for as little as a month or add Cloud Connect onto their DIA connection.

Fixed billing

For predictable, consistent costs.

  • Suits high utilisation users and small businesses
  • One, fixed monthly bill
  • Offers predictability and consistency

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Burstable billing

To put a price on unexpected usage.

  • Benefits customers who expect occasional surges in traffic or would like to incrementally increase their bandwidth if usage surpasses expectations
  • Traffic is measured every 5 minutes
  • 5% peak moments are discarded
  • Traffic above this is billed as an additional cost

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Usage based billing

To pay for exactly what they use.

  • Benefits customers who tend to use their cloud platforms on demand and not consistently through the day
  • Billing is based on time utilisation
  • Traffic is measured every hour
  • Once the threshold of 64Kbps is reached, a full hour is invoiced

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Big customer benefits

Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.

Simplified infrastructure

With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.

Increased productivity

Customers can easily manage employee internet use, applying controls and monitoring site access.

Complete control

The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.

Reduced risk

With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.

Customers to
keep in mind

Any customer that needs secure, high-performance, connectivity to the cloud can benefit from the low latency and data security of our Cloud Connect solution.

The incessant uploaders

Tech, media and entertainment businesses that need to efficiently deliver content to users, manage large media files, and use cloud-based tools for editing, production, and content management.

The security-conscious

Highly-regulated industries such as banking and healthcare can benefit from Cloud Connect, to keep customer and patient data secure and store and process records efficiently.

The ops dependant

From manufacturing, to e-commerce, to retail, a dedicated cloud connection can improve performance for any business that needs to manage inventory, integrate POS systems and optimise logistics and supply chain data.

The service focused

For businesses that rely heavily on customer service and collaboration, Cloud Connect enhances storage, analysis and cloud-based services.

What makes our Cloud Connect different?

Expect the best for your business and your customers when you join the Elevate® Wholesale community.

Scalable high performance

Scalable in hours, Cloud Connect is backed by industry-leading SLAs. Point to point or multi-point options cover multiple providers or redundancy, and circuits are protected from customer to cloud port, with speeds from 50Mbps to 10Gbps, and multi-service port options available at 1Gbps, 10Gbps and 100Gbps.

Neutral, diverse data centre options

Our Cloud Connect interconnect service provides a multi-cloud environment across a multitude of data centres. We connect your customers to a single cloud supplier across data centre operators. We already directly connect into over 500 data centres across Europe, and that number is growing quickly.

Approved cloud partnerships

We can connect your customers through AWS Direct Connect, Microsoft Azure Express Route, Google Partner Interconnect, Oracle FastConnect, IBM Direct Link, Salesforce Express Connect and Alibaba Cloud. Connect them to their preferred cloud and application providers; securely, privately, and directly.

Ultimate accountability

We built our network from the ground up, so we own, manage and maintain the infrastructure and have complete control over monitoring and fixes. In-house civil, infrastructure and network engineers create end-to-end control of connections, from order through to activation.

Anatomy of a Preconnect®

  • Hyperfast connectivity with symmetrical speeds up to 10Gbps

  • Delivered via fibre with wireless resiliency and 100% uptime available

  • Fibre is pre-installed in the riser(s), with a distribution point per floor or suite

  • A master wayleave agreement that encompasses the entire asset

  • A private internet connection for landlord or building management use

  • A WiFi access point for communal access or extended coverage

  • A dedicated connection concierge to help your customers get the most out of Preconnect®

Join us

If you’re interested in joining the Elevate® Wholesale community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.

0330 058 9530

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