Unified Comms as a Service
Empower customers to communicate and collaborate wherever and however they want to. Our software-based solutions put collaborative working at your customers' fingertips. We support Windows, Mac OS, iOS, Android and all other major operating systems.
Everything your customers need for seamless remote collaboration. Competitive pricing, through a single point of contact, maintain your margins and make your life easier.
Our industry leading unified communications platform is underpinned by powerful VoIP telephony, and includes a range of advanced call handling and management features, video meetings, chat, presence, document sharing and more. Everything is managed centrally through a secure administration dashboard and deployed through proprietary mobile, desktop and web applications.
What’s included in our VoIP+ Licence?
A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.
500 minutes to UK landline numbers
500 minutes to UK mobile numbers
Free mobile, desktop, and web apps
1 inclusive number per user
Call forwarding
Time of day routing
On-hold music
Text-to-speech
Hunt groups
Call conferencing
Call parking
Presence settings
SMS to up to 25 recipients
Multi-factor authentication
Range of hardware options
Looking for more? We offer Enterprise-grade Unified Comms.
Find out more about UCaaS.
The impact of AI on user experience
Digital transformation must start with the network.
995%
reduction in helpdesk tickets reported from retail stores*
fewer field engineering visits*
reduction in helpdesk tickets reported by employees*
reduction in mean time to resolution*
reduction in networking OpEx*
*Statistics taken from Juniper Mist use cases.
Advanced call management
Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.
SMS messaging
Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.
Video meetings
Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.
Desk phone compatibility
Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.
Voice calls from Microsoft Teams
Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.
CRM integration
Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.
Cloud storage integrations
Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.
Call recordings
We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.
Reporting & callboards
Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.
Simplified licensing
We offer two inclusive licence tiers, providing a choice of distinct feature sets to match your customers' requirements.
A foundational licence that’s perfect for small businesses and those with more basic VoIP requirements.
- 500 minutes to UK landline numbers
- 500 minutes to UK mobile numbers
- Free mobile, desktop, and web apps
- 1 inclusive number per user
- Call forwarding
- Time of day routing
- On-hold music
- Text-to-speech
- Hunt groups
- Call conferencing
- Call parking
- Presence settings
- SMS to up to 25 recipients
- Multi-factor authentication
- Range of hardware options
A comprehensive UCaaS solution providing everything from VoIP+, plus a range of enterprise-grade tools
- 2,000 minutes to UK landline numbers
- 2,000 minutes to UK mobile numbers
- Single Sign On support for Google and MS
- Microsoft Teams voice integration
- CRM integrations
- Bulk SMS to up to 20,000 recipients
- Multi-level IVR for enhanced call routing
- Fully embedded video meetings
- Voicemail to email transcription
- Internal instant messaging
- File sharing
- Call recording with 90 days storage
- Cloud storage integration
- Call queues with live wallboard analytics
- Contact centre tools and reporting
Big customer benefits
Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.
Simplified infrastructure
With one provider taking care of connection and security, you can concentrate on building your business and so can your customers.
Increased productivity
Customers can easily manage employee internet use, applying controls and monitoring site access.
Complete control
The FortiGate NGFW lets customers establish user and group specific policies and processes, according to their unique needs.
Reduced risk
With their network securely defended against unauthorised access, risks to revenue and reputation are minimised.
Customers to
keep in mind
Empower their people to be more productive in the hybrid world of work. As BT moves towards the PSTN switch off, all shapes and sizes of customers can benefit from moving to a VoIP-based comms model.
UCaaS enables customers to connect and communicate in their own time, without the need to get the laptop out.
Offering UC as a Service allows SMEs to access enterprise-level comms tools without upfront investment in infrastructure.
UCaaS easily manages high enquiry volumes across multiple channels, and provides advanced analytics to improve customer service.
UCaaS is designed for home, office and hybrid environments, allowing employees to access comms channels from anywhere.
What makes our UCaaS unique?
Multi-factor and single sign-on security options mean communications are completely protected. Servers can be brought on and offline automatically, maximising performance and environmental efficiency. We can even white label the UCaaS portal so your own brand is front and centre.
Secure administrative dashboard
The secure administrative dashboard provides centralised access to account information, user profiles, extensions, numbers, call configuration, SMS management, wallboards and scheduled reports.
Next-gen network infrastructure
Our solution is hosted in the cloud for global availability, unlimited scalability, industry-leading resilience, and unrivalled DDoS protection.
Ultimate accountability
Our fully-owned proprietary code base is managed by a team of UK-based, in-house developers, allowing us to ship regular updates and improvements to you and your customers.
Engineering excellence
Our own in-house civil, infrastructure and network engineers create end-to-end control of connections, from order through to activation.
Anatomy of a Preconnect®
Hyperfast connectivity with symmetrical speeds up to 10Gbps
Delivered via fibre with wireless resiliency and 100% uptime available
Fibre is pre-installed in the riser(s), with a distribution point per floor or suite
A master wayleave agreement that encompasses the entire asset
A private internet connection for landlord or building management use
A WiFi access point for communal access or extended coverage
A dedicated connection concierge to help your customers get the most out of Preconnect®
Join us
If you’re interested in joining the Elevate® Wholesale community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.
