Engineering excellence with LIV Unified Comms

LIV Unified Comms is working towards a unified future not just for comms, but for technology. Providing telecoms, security and AV solutions, office network infrastructure and full support and maintenance, LIV supports customers of all shapes and sizes, from startup to enterprise. 

As a connectivity and managed services provider that also believes in the value of a seamless, unified approach, the relationship is a natural fit.

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The challenge

The people at LIV pride themselves on building personal business relationships with customers and suppliers, delivering exceptional services and support 24/7. To underpin this commitment, they needed a partner that could promise and dedicate to the same excellence.

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LIV approached us with an urgent challenge: opening an office for their client within a tight deadline. Ensuring uninterrupted connectivity was critical, and any delays could have caused major disruptions to client operations.

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The solution

A 5G solution to seamlessly connect the customer until their fibre connection could be installed, a great validation of our in-house engineers. As LIV’s MD, Ben Ganley points out, engineering is such an important part of that end user customer experience - at the end of the day, it’s only an engineer who can deliver what a customer needs.

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“Elevate having their own in-house engineering team really does put them a step above the rest, I believe.”

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‍The outcome

“We are very, very particular in who we work with. We have been from the start. Elevate seems to shine so much for us at the minute, they do things particularly well in terms of account management. They're there when you need them to be.” Ben Ganley, Managing Director, LIV Unified Comms

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Thanks to our quick response and innovative approach, LIV’s client was up and running on time, with no disruption to their operations. Our delivery team and in-house engineers meant that LIV’s resources weren’t swamped getting the connection established. 

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Outside of this specific project, Ben called out our people and our mission as two key elements in what makes Elevate Wholesale different. We have a clear, community-driven strategy aimed at giving channel partners and resellers more than just tech; but shared expertise, peer to peer support, and often business opportunities.